Green Shipping Protection
We are proud to partner with Corso's Green Shipping Protection. When you select this option at checkout, for a small fee, your package is 100% protected against loss, theft, or damage during transit AND the emissions of your order will be offset with a carbon offsetting program from Cool Effect.
If you need to follow up on an order that may be lost, stolen, or damaged during shipping, please visit Corso's live chat. Alternatively, you can email them at support@corso.com. They will happily assist you with your shipment. Please have your order number and email address ready for them.
You can read more about our sustainable shipping, sourcing and more here.
Where We Ship FROM
All shipments are sent from our warehouse located in Traverse City, Michigan, USA.
Where We Ship TO
We ship to the US and Canada only in order to keep our carbon footprint for shipping as minimal as possible.
Sales Tax/VAT/Customs/Import Duties
US Customers
We do charge US sales tax for some states. You will see this tax added as a separate line item in your order.
Canadian Customers
We do NOT charge sales tax on your orders, therefore you are responsible for any sales tax, duties, tariffs, and/or customs brokerage fees your order may acquire when it arrives in your country. Orders may experience shipping delays if inspected by customs.
Shipping Costs
Costs for shipping are calculated by weight and shipping method. We offer free standard shipping for US orders over $75.
Note: There are several products that are sold and shipped by other suppliers and may carry different flat rate shipping fees. However, they all offer Continental US free shipping over $75:
Shipping: Collective Marketplace
Shipments are sent from each vendor's warehouse, located across the USA. Fulfillment and shipping times vary.
| Brand | Shipping Details | |
|---|---|---|
| Archway Pet Food | Always FREE shipping | |
| Chagrin Valley | Free shipping on orders $75+ or calculated at checkout | |
| Modern Beast | Free shipping on orders $49+ or calculated at checkout | |
| Project Sudz | Free shipping on orders $50+ or calculated at checkout | |
| Pezzy Pets | Free shipping on orders $25+ or calculated at checkout | |
| Fuzzy Cove | Always FREE shipping | |
| Woof Creek Pet Wellness | Free shipping on orders $85+ or calculated at checkout | |
| Farm Hounds | Free shipping on orders $75+ or calculated at checkout | |
| SeaWoof | Free shipping on orders $100+ or calculated at checkout | |
| Dr. Ruth Roberts | Free shipping on orders $150+ or calculated at checkout | |
| Zero Waste Store | Free shipping on orders $60+ or calculated at checkout | |
| Botanical Bones | Free shipping on orders $75+ or calculated at checkout | |
| KittyKardboard | Always FREE shipping | |
| Busch Acres | Always FREE shipping to Continental USA |
Free shipping applies when your order meets each vendor's specific threshold
The following brands are entirely excluded from our free shipping threshold over $75. Their shipping rate will be calculated at checkout:
- Bean Products
- Cordoba Farms
- Fuzzy Cove
- Crude Carnivore
- BeyondGreen
Shipping & Fulfillment Times
All orders ship from our Illinois warehouse. Orders shipped during holiday times may experience longer than average shipping times.
Orders are fulfilled and shipped within 1-2 business days. Estimated delivery times are calculated from the date fulfillment is complete, NOT the order date.
USA
- Standard/Free Shipping > Approximately 1-5 business days
CANADA
- Standard > Approximately 7-21 business days
- Expedited > Approximately 1-3 business days
Returns
We accept returns on new, unused items with original packaging and tags within 30 days of delivery for a full refund. All items must be in SALEABLE condition.
We charge $9.99 per return to cover processing and some of the shipping charges we incur. This processing fee can be waived if you exchange or place a new order with us via the returns portal. Shipping and handling fees for returns cost our small business a lot of money, so we thank you for your understanding regarding these fees.